WILL I SEE ANY CHANGE IN SERVICE?

No. Your utility company will still service your account when it comes to power outages due to inclement weather etc.

WHAT IS MY UTILITY COMPANY’S ROLE IN ALL OF THIS?

Your utility company owns the power lines, transmission, and distribution centers. They are still in charge of delivering the electricity to residential homes and small businesses.

IS MY UTILITY COMPANY LOSING MONEY BECAUSE OF THIS PROGRAM?

No. There are three main components to your power bill: Transmission, Distribution, and Supply. Your utility company only profits off of the Transmission and Distribution portions of the bill. The money made off of these portions goes to maintaining power lines, emergency crews, and transmission and distribution centers. The supply portion of your bill does not support profits or any of the services listed above.

IF I AM A RESIDENT IN THIS PROGRAM AND MY POWER GOES OUT, WILL MY UTILITY COMPANY SERVICE THOSE WHO STILL RECEIVE THEIR SUPPLY FROM MY UTILITY COMPANY BEFORE MY HOUSEHOLD?

Absolutely not. For the reasons stated above, your utility company will not act with any bias when servicing electricity issues. You are still a customer of your utility company because you are paying the transmission and distribution portions of your bill.

I UNDERSTAND THE DIFFERENCES BETWEEN THE COMPANIES’ ROLES. WILL I RECEIVE TWO BILLS BECAUSE I AM RECEIVING SERVICES FROM TWO DIFFERENT COMPANIES?

No. You will receive one bill from your utility company every month. The only difference is that the supply portion of the bill will be your new lower rate with the selected suppliers name listed.

WHAT HAPPENS IF I MOVE? WILL I BE RESPONSIBLE FOR ANY TERMINATION FEES? 

No. You will not be responsible for any termination fees should you move. Actually, even if you are not moving, do not opt out in the given 30 days, and still want to leave the program, JEG will ensure that there are absolutely no termination fees for any residents who want to opt out.

WHAT IF UTILITY RATES FALL BELOW THE THIRD PARTY SUPPLIER RATE THAT WAS SELECTED?

We offer a Price Match Guarantee! If utility rates fall below the contracted aggregation rate at any time during the duration of the contract, the supplier can match the utility’s price or seamlessly put all customers back with the utility.

WHY DOES THE MUNICIPALITY NEED A BROKER?

There is nothing preventing the municipality from acting as its own broker. On the other hand, professional energy brokers are experts who understand the nuances of the marketplace and have established relationships with the leading energy suppliers to ensure that the municipality is getting the best deal. Most municipalities cannot afford to have a full-time employee perform this work. Using an outside energy broker is similar to a municipality retaining the services of law firms, insurance agencies, healthcare consultants, etc.

IF I HAVE A CONTRACT WITH A THIRD PARTY ELECTRIC SUPPLIER, CAN I JOIN THE COMMUNITY AGGREGATION PROGRAM?

Yes. But we urge you to carefully review your third party supplier contract terms which may include termination fees.